WARRANTY & RETURNS

LIFETIME WARRANTY

Thank you for purchasing a Mizu container.  It’s extremely durable and a great choice for your health and the environment. Mizu backs all our containers with a lifetime warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your bottle can be chipped and scratched from normal abrasion and impacts, this is not a defect.  Our one-year warranty for the paint and graphics covers only peeling and flaking .

INSTRUCTIONS FOR USE:

For best results, FILL with preferred beverage, go have FUN, DRINK – REPEAT until fully stoked (or tired).

CARE INSTRUCTIONS:

Mizu containers are dishwasher safe (top shelf only), but washing by hand with warm water and a bottlebrush is recommended.  Please be aware some dishwashers can remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

WARNINGS:

Do not freeze your Mizu container
Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.

Warranty only applies to products purchased from authorized Mizu dealers or our web store.

Returns & Exchange Policy

We have outlined in this website information relevant to the return of goods and we are confident that you will be very happy with your purchase but sometimes it may be necessary to return goods. If you wish to return any item we will be happy to offer you a full refund or exchange as per the conditions outlined below.

All goods returned must be in a new and unused condition, and returned with the original proof of purchase together with the completed website return form.

Returned items must be received within 21 working days of delivery to qualify for a refund.

Return items received after 21 working days of delivery will not be refundable and will not be credited.

We will attempt to process all returns within 48 hours and refunds or credits will be processed within seven (7) working days.

Gift cards/vouchers cannot be returned or exchanged for cash.

Return postage is your responsibility, unless goods have a fabric or manufacturing defect. If this is proved to be the case when goods are examined, then return postage will also be refunded. For your own security, please use a signed-for service. We cannot be responsible for goods lost in transit when returned to us.

Please note goods purchased online cannot be returned at any other retailer who stocks Mizu branded products.

In the event that we have not sent with the goods a website return authorisation form simply:

 

Download The Form

 

If you have any queries with any of the above please do not hesitate to contact our customer service team via email at info@principledistribution.com.au who will be more than happy to assist explain the above to you or help you with your enquiry.